Frequently Asked Questions

1) I don’t have a PayPal account.  Can I just pay with a credit card for the Webinar?

Yes. When you are checking out and the PayPal page comes up, you will see:

 

Don't have a PayPal account?

Use your credit card or bank account (where available). Continue

 

or you may just see a button labeled “CONTINUE”. Click on “Continue” or the continue button. The continue link offers the option of paying by MasterCard, VISA, American Express and Discover without having to open a PayPal account.

 

 

2) I cannot attend the live Webinar. Is there another way to access the class?

Yes. You may register in advance, even if you are not available during the actual live interactive class. All registered attendees will receive a link to the recorded version to watch at a more convenient time even if you do not attend the live class. After the class is finished a link of the recorded class will be sent to everyone who has paid and registered for the class via email. Because of this, there will be no refunds once registration has been paid for.

 

3) Do I need a PC or to load any software to my computer?

No. The online class can be accessed on any computer, and does not load software onto your system.  You can use a PC or a Mac. You may want to check your computer ahead of time to make sure your system works with the Webinar service.

 

4) Do I need a broadband/cable connection?

No. The Webinar can run on a dial‐up connection. If you are using a dial‐up connection, please log‐in at least 5 minutes early as the process of establishing a connection will take longer with a dial‐up modem than through a broadband connection.

 

5) I can't hear anything.

Please make sure your speakers are turned on and that the volume is adjusted correctly.  

 

6) How do I ask a question during the Webinar?

You can ask a question during the Webinar by typing in your question in the chat room. OR if you dial in on telephone conference call you can ask your question live during the session. Note: please use a headset if you are using your computer microphone, feedback without a headset will cause problems for the Webinar. The best way to ask your question is to dial in on the conference call.

 

7) Is there a charge for the telephone conference call?

No. There is no extra charge for the telephone conference call, but you will be charged your regular phone charges to make the call. If you do not want to dial into the conference call number you can still listen to the Webinar over you computer speakers. If you have a headset with a microphone connected to your computer you can ask a question over the web connection. To do this, you must indicate you would like to ask a question in the chat room so I can turn on your microphone access.

 

8) I forgot my Attendee Key.

Please write down the Attendee Key when you receive it in your registration email (this document).

 

 

9) How do I get more information on how to join an Online Class Webinar?

If you want more information you can go to http://onlinehelp.dimdim.com/getstarted/JoinMeeting.html

 

 

10) What if I need technical assistance?

If you encounter difficulty during the webinar, you can reach technical support by clicking on the “Contact Us” blue link at the top of the following page: http://onlinehelp.dimdim.com/

 

You can also call support at 1-978-735-2110.